Return Policy
At Al Amin Bazaar, we want you to be fully satisfied with your purchase. If you receive a damaged, incorrect, or low-quality product, our Return & Refund Policy ensures a smooth and fair process.
1. Eligibility for Return
You may request a return if:
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The product is damaged or defective
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The product delivered is wrong
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The product is expired (for food items)
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The product received does not match the description
Note:
Items cannot be returned for simple change of mind or if they have been used or damaged by the customer.
2. Return Request Timeframe
All return requests must be made within:
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24 hours of receiving the product (for perishable items)
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3 days of receiving the product (for non-perishable items)
After this period, we may not be able to process your request.
3. Return Process
To request a return, please contact us through:
📧 Email: admin@alaminbazaar.com
📞 Phone: +8801616538865
💬 Live Chat: Available on our website
Provide the following details:
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Order ID
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Product name
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Reason for return
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Photo or video of the product (proof required)
Our support team will review your request and guide you through the next steps.
4. Refund Policy
If your return is approved, refunds will be processed in one of the following ways:
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Store credit / wallet balance (fastest)
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Bank transfer / mobile banking (requires 3–7 working days)
Shipping charges are non-refundable, except in cases where the error was caused by us.
5. Non-Returnable Items
The following items cannot be returned:
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Fresh vegetables, fruits, and frozen items
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Opened or used products
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Items without original packaging
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Discounted or clearance items
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Personal care and hygiene products
6. Replacement
If stock is available, we may offer a replacement instead of a refund.
Replacement delivery times depend on product availability and location.
7. Order Cancellation
Orders can only be canceled before they are shipped.
Once shipped, cancellation will not be possible.
8. Policy Updates
Al Amin Bazaar reserves the right to modify or update this Return & Refund Policy at any time. Continued use of our website means you accept any changes made.
